Refund Policy

1. Credit packs

• Full refund within 14 days of purchase if none of the pack's credits have been used.
• Partially used packs are not refundable, except where required by law or in the case of technical problems described below.
• Pack credits are valid for 12 months. Expired credits are not refundable.

2. Subscriptions

• Monthly plans: full refund of your first payment if requested within 7 days and you have used 10% or less of that month's credits.
• Yearly plans: full refund if requested within 14 days of the initial purchase and you have used 10% or less of the credits provided so far.
• Renewals: if you forgot to cancel, contact us within 7 days of a renewal charge. If you have not used any credits since the renewal, we will refund it.
• Outside these windows, subscription payments are not refundable, but you can cancel at any time to stop future charges and keep access until the end of the paid period.

3. Technical problems

• If a generation fails or produces a clearly corrupted file, the credit is returned to your balance automatically.
• If you were charged twice, charged after cancelling, or could not access what you paid for because of an error on our side, we will refund the affected amount in full.

4. EU and UK customers

You have a legal right to withdraw from a purchase of digital content within 14 days. At checkout you ask us to provide the digital content immediately and acknowledge that you lose this right of withdrawal once you start using the credits. If you have not used any credits, you may withdraw within 14 days for a full refund.

5. How to request a refund

1. Email support@selino.shop from the address on your account, with the subject "Refund request".
2. Include your order or receipt number and a short reason (optional, but it helps us improve).
3. We reply within 1 business day and process eligible refunds within 5 business days.

Refunds are returned to the original payment method (card via Stripe, or PayPal). Depending on your bank, it can take 5 to 10 business days for the refund to appear. When a purchase is refunded, the related credits are removed from your account.

6. Chargebacks

If you have a billing problem, please contact us first. We can usually resolve it faster than a bank dispute. We may suspend accounts associated with fraudulent chargebacks or repeated abuse of this policy.

7. Your statutory rights

This policy does not affect any rights you have under applicable consumer protection laws. See also our Cancellation Policy and Terms of Service.